G/F 119 Chatham Road South, TST, Hong Kong
M-F 12-7pm/ Sat 12-8pm / Close Sunday

+852 2317-6555

viola@gum.hk

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Delivery Information

Delivery Time:

SF Express : 2-10 Business days
Store Pick Up : 5-7 Business days 
 

Shipping Rate:

For order below HK$550 or on sale item

Postal fee by customers via SF Express:
Any SF stations , office addresses in industrial and business districts in Hong Kong: From HK$30
Any residential and remote office address: From HK$60 

We do not have the final accurate postal fee amount for customers' reference, fees are varied depending on the size and weight of the parcels as well as the location of the destination.

Please refer to SF for more information:
http://www.sf-express.com/hk/tc/ 

For order over HKD550 , we offer FREE shipping.
Only collect at any SF stations or office addresses in industrial and business districts  in Hong Kong 

Here are the list of SF stations and service centre:
http://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_store_address/
 

TERM & Condition:
 

1 Customer are responsible for checking the goods prior payment to ensure all accessories and parts are present. Green Urban Mobility Ltd. will not handle any disputes afterwards.
 

2 All goods sold are non-refundable.
 

3 Warranty service is only provided when the original sales invoice is presented.( Accept the e-receipt)
 

4 Warranty period is calculated from the date shown on the invoice and is determined by the product's supplier.
 

5 Warranty service is provided by the supplier and its official website shall be referred for further details. The supplier reserves the right of final decision.
 

6 The customer is responsible for returning the defective goods at its own expense( ex. Shipping cost).
 

7 Warranty is not transferable and only valid with the original owner. It is specifically limited to repair or replacement for defect caused by manufacturing quality issue.
 

8 Warranty does not cover any defect caused by any mistreatment, repair / modification by unauthorised personnel, accident and natural disasters or other events beyond the company's control.
 

9 Green Urban Mobility Ltd. reserves the right to final decision in case of any dispute.